Conditions Of Use

Policy and Corresponding Legal Statements


Published material

Nipro Australia’s TRUEcare Diabetes website herein contains general healthcare and medical information. The medical information is not advice hence should not be treated as such. Blood glucose monitoring, our portfolio of medical devices and accessories are designed for patients diagnosed with diabetes. You must not rely on our website solely as an alternative or substitute for medical advice. Information presented does not constitute as medical diagnosis or treatment of any kind. Any questions or changes to your treatment plans must be held in consultation with a field professional such as your doctor or healthcare professional. You should never discontinue or disregard medical treatment or advised therapy for the reason of published material on our website.


Warranties and limited liability


When using Nipro Australia Pty Ltd’s and TRUEcare Diabetes (‘our’ or ‘we’ or ‘us’) website (“site”), you agree that neither we nor any person or company associated with us shall be liable for damages resulting from your inability to use this website or materials published on it. Protection here covers warranty claims, contract, tort, strict liability or any other legalised frame. Security extends to our directors, employees or agents bound to our organisation.

Privacy notice

Online privacy statement and consent

Nipro Australia Pty Ltd is committed to treating personal information collected in accordance with The Australian Privacy Principles (Privacy Act 1988 (Cwlth)) which concerns use, disclosure and storage of information. Bound to this, when handling your health and medical information we do not solicit distribution and make sure to protect the confidentiality and privacy of all individuals online. When possessing this from you in an active or passive sense, usage intention is done only sensitively for end user improvements in medical research, service and delivery or product amendments. We intend to take reasonable measures preventing the dissemination of any identifiable data. If you believe any of your medical information provided to us is incorrect be sure to contact our Nipro Diabetes Care Division for review and amendment.


 Security and online shop

Our site’s online shop, TRUEstore, is owned and operated by Nipro TRUEcare Diabetes, health care diabetes division of primary organisation Nipro Australia Pty Ltd. TRUEcare together with TRUEstore remains PCI, API compliant – transactions eWay® secure and secure socket layer encrypted.


Shipping domestically and to New Zealand only we accept major credit/debit cards – Visa®, MasterCard® and American Express®. All transactions are kept on file and invoiced in Australian Dollars ($AUD) at time and date of purchase. Offshore pricing, billing and invoicing totals are based on the exchange rate configured by the overseas-based credit card/merchant account used at time of order.

Our offer for free shipping for purchases $40 and over is exclusive to postage for Australian residents only.

Our division, by all means, endeavours to process online orders on the purchase date or next business day based on inventory levels at that time. We offer delivery to Australian and New Zealand addresses, provided on account, on all our products utilising partners at Australia Post. Once dispatched from our facilities, we are under no circumstance liable for the taxes, duties, customs fees, hidden clauses or any other additional costs incurred on orders.

Pertained to our medical devices, supplies and consumables such as monitors, glucose testing strips and glucose accessories – inventory at all times is stored away from humidity prone arenas and under regulated temperatures as set out by the Therapeutic Goods Administration (TGA) Health and Safety Regulations. We ensure orders placed are dispatched in workable, usable states. We remain unaccountable for any parcel or humidity damage after it leaves our warehousing facilities or Head Office once en route.

When appropriate, store officers will notify the purchaser on the status of their order via the nominated email address or other mode of contact. Orders shipped nationally assumes 3-7 business days whereas New Zealand orders take approximately 10-12 working days before delivery depending on location or length of time, if any, held at postage hubs.


Nipro Australia and TRUEcare Diabetes does not offer returns or exchanges on any medical product or device sold online whether it is change of mind or a cancelled/declined order. At the instance where the product received is not of merchantable quality, does not match sample/ description or is not fit for its intended purpose, we will provide you with an exchange or refund. We reserve the right to place a stop to or cancel any order judged in breach of our terms and conditions or otherwise fraudulent.

Once information and orders are processed through our secure gateway, you are responsible to take all precautions necessary to ensure content obtained from our site is free from any sort of potentially harmful computer code such as viruses or other malicious tracking.

Terms and conditions

Notices by Nipro Australia Pty Ltd in association with TRUEcare diabetes may be updated from time to time by us, subject at our discretion – please be sure to sight these intermittently. TRUEcare Diabetes, under definition of the Copyright Act 1968 (Cwlth), subsists as a licenced lessee of Nipro Australia Pty Ltd. This website’s content, interface, graphics, code, data and supporting materials thereon acquired or created are protected by copyright under the laws of Australia and other countries. Legislation holds you may not modify, adapt, reproduce or sell our material without prior written consent by us.


social platform policy


This policy concerns Nipro Australia Pty Ltd’s guidance with Social Media and sources of that relating to Facebook, Twitter, Instagram, Google+, LinkedIn, YouTube or other social networking and sharing sites in conjunction with publishing content with and about us to others in a concomitant manner.


Nipro Australia Pty Ltd and TRUEcare Diabetes welcomes employees, professionals, patients, other members and the wider public at all levels to engage in our online facilities and the like. We acknowledge the informative nature of such platforms pertained to increasing medical knowledge and diabetes awareness in the general populace and health care field.

1. When participating on our social platforms, with your own personal account or with others – trusting our audience and transparency, you should clearly identify yourself using your real name or when relevant, associative institution you are producing content on behalf of. No aliases or anonymity are to be used disclosing affiliation with, or being spoken on behalf of, Nipro Australia Pty Ltd and TRUEcare Diabetes.

2. Mindful content and material is published in the public domain – each individual user remains responsible and accountable for their own opinions posted, writing in first person. Be aware any content you posit has a direct bearing upon the elicitation of other user’s response and opinion.

3. Do not post any organisation, internally used confidential information and respect privacy – this includes without limitation to vendor, security, financial or competitor information as well as other aforementioned proprietary data and information.

4. Do not post anything obscure, fraudulent, malevolently false, abusive, discriminating, misleading or of the defamatory nature – if you do sight on any of our platforms unlawful or potentially unethical conduct please escalate this event to our division centre specialists, moderators and online developers.

5. Be transparent, be truthful, be respectful but most importantly be yourself.


Online campaigns and promotions


By clicking online submissions you agree any information provided to us is accurate and correct. Our organisation reserves the right, at sole discretion to terminate or suspend any promotion, entry, claim or order suspect to conduct being unfair, improper or misleading. Offers are valid to Australian residents only.

Nipro Australia Pty Ltd | Copyright © 2015. All rights reserved. ABN 81140554169
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